Refund policy

The Nabila Shop is committed to providing high-quality hair care, skincare, and makeup products to our customers. We understand that occasionally, customers may receive a damaged or incorrect item, and we strive to make the return or exchange process as easy as possible. 

What items cannot be returned or exchanged?

  • Highly fragile items without original seals or liquids like perfumes, etc
  • Items that have been opened, used, or are no longer in their original packaging are not eligible for return or exchange
  • We do not accept returns or exchanges for products that were purchased as part of a promotional deal or giveaway
  • We do not accept returns for items due to a change of mind or personal preference

Please contact our customer support on WhatsApp at +92 305 1778357 or email us at shop@nabila.net for more details.

What items can be returned?

The Nabila Shop will accept returns or exchanges only for items that are:

  • Damaged/Leaked
  • Wrong item delivered

What are the conditions for returning the item?

  • The product seal must be intact
  • The item must be returned in its original condition without any signs of alteration.
  • The item must include all packaging*, shipment label/receipt, and accessories

*Please return all free or promotional items that came with the purchase, otherwise the return will become invalid

What is the process for returning an item?

  • If you have received a damaged or incorrect item, please contact our customer service team via WhatsApp at +92 305 1778357 or email us at shop@nabila.net within 24 hours of delivery to initiate the return or exchange process.
  • Our team will provide instructions on how to proceed with the return and will require photographic/video evidence of the damaged or incorrect item on WhatsApp +92 305 177835 along with the order number and shipment receipts.
  • Once we have received the details and evidence, customers can return the item in 3 ways:
    1. Send the product to NABILA Clifton Karachi Branch*
    2. Our team will arrange a pickup via the logistics partners (if the facility is available in the concerned city/area)

*The items being returned are the customers' responsibility until they reach our office or Salon, so it should be properly packed to avoid delivery damages.

Shipping Costs and Time Frame:

  • In the return process, the shipment cost will not be returned.
  • To initiate a return or exchange, or for more details, please contact our customer service team at preferably on WhatsApp +92 305 1778357. Our team is available to answer any questions or concerns you may have about the return or exchange process.

 

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